Salon Policies
Cancellation Policy
We require at least 24 hours’ notice during business hours to cancel or reschedule an appointment. Adjustments made with less than 24 hours’ notice will incur a 50% cancellation fee based on the scheduled service.
All cancellations must be made during salon business hours by contacting the salon directly. Appointments cannot be cancelled online. Messages left outside of business hours will be considered received when the salon reopens.
Appointments booked within 24 hours of the scheduled time must be canceled at least 4 hours prior to the appointment to avoid a cancellation fee.
Repeated last-minute cancellations may require a deposit to secure future appointments.
No Show and Late Arrivals
Clients who do not show up for their appointment without notice will be charged 50% of the scheduled service.
Clients who repeatedly miss scheduled appointments may be required to prepay for services or may be unable to book future appointments.
If you are running late, please contact the salon as soon as possible. Arriving more than 10–15 minutes late may require adjusting or rescheduling your service and may incur the 50% fee.
Credit Card on File and Fees
A valid credit card is required to reserve appointments.
Your card will not be charged unless these policies are violated.
Credit card payment will incur a 3% processing fee. Use a debit card, cash, or check to avoid that fee.
Salon Policies
Refund Policy
At our salon, your satisfaction is our top priority. We strive to provide exceptional service and want every client to leave feeling confident and happy with their results.
Due to the time, products, and expertise invested in each service, we do not offer refunds on services rendered.
If you are dissatisfied with your service for any reason, please contact us within 72 hours of your appointment. We welcome the opportunity to discuss your concerns and, when appropriate, schedule a complimentary adjustment to help achieve your desired result.
We value your trust and appreciate the chance to make things right. Your happiness is our number one priority.
We do not accept returns on products. All products are final sale.
Other Policies
We want to keep the salon a relaxing place for all. Please refrain from talking on speaker phone, watching videos without headphones, or participating in work meetings without headphones.
To help us provide a relaxing and safe experience for all clients, we kindly ask that you attend your appointment without additional guests, including children, friends, or partners whenever possible.
We understand that childcare arrangements are not always available. If you must bring your child to your appointment, we ask that they remain under your direct supervision at all times and that you ensure they are quiet and respectful of the salon environment. Please note that our team is unable to supervise children while services are being performed.
For the comfort of all guests and the safety of children around salon equipment, chemicals, and hot tools, we reserve the right to reschedule appointments if children cannot be adequately supervised.
Thank you for your understanding and cooperation in helping us maintain a relaxing atmosphere for everyone.
Kid's Cuts
While our salon is not focused on children's cuts, we are happy to accommodate any children 10 years old and up! We do not offer services for children younger than 10, and pricing will fall under a standard cut price for your stylist.
We appreciate your understanding of these policies, which allow us to maintain a high level of service for every guest. Thank you for choosing Salon Citrene. We truly look forward to caring for you!
Salon Policies
Extension Consultation
A $50 non-refundable consultation fee is required at the time of booking, along with an active credit card on file.
Your consultation fee is applied as follows:
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If you move forward with hair extensions: The full $50 consultation fee will be applied toward the cost of your extension installation.
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If you decide not to move forward with hair extensions: The $50 consultation fee remains non-refundable.
The consultation fee reserves dedicated time with your stylist to evaluate your hair, discuss your desired look, determine the best extension method for your needs, and provide an accurate recommendation and pricing.
Color Correction and Vivid Color Deposits
Color Correction and Vivid Color appointments require a $100 non-refundable deposit at the time of booking.
This deposit is applied in full toward the total cost of your appointment.
Because color corrections and vivid require dedicated time, planning, and customized product preparation, the deposit is required to reserve your appointment.
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The $100 deposit is non-refundable.
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The deposit will be applied toward your service on the day of your appointment.
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If you need to reschedule, your deposit may be transferred to a new appointment in accordance with our salon's rescheduling policy.
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Cancellations or no-shows may result in the loss of your deposit.
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An active credit card is required to remain on file when booking.
By booking a color correction or vivid color appointment, you acknowledge and agree to the terms of this policy.